Warranty
At Valley Pet Door, we provide custom through-the-glass pet door units backed by manufacturer warranties. Warranty coverage depends on the products selected and the manufacturer providing the unit.
Our goal is to make sure you understand what is covered and help guide you through the warranty process if an issue occurs.
Valley Pet Door does not perform installation or repair services, but we do assist with coordinating manufacturer warranty support when needed.
Through-the-Glass Pet Door Unit Warranty
Your custom through-the-glass pet door unit includes coverage against defects in materials and workmanship from the applicable manufacturer.
Warranty coverage may apply to components such as the insulated glass panel and vinyl frame, depending on the manufacturer and product selected.
Warranty coverage does not include:
- Accidental damage
- Glass breakage
- Damage caused by pets
- Damage caused by misuse, abuse, or neglect
- Improper maintenance
- Unauthorized modifications
- Normal wear and tear
- Installation, removal, reinstallation, labor, or service costs
Warranty terms and coverage vary by manufacturer.
Endura Flap® Limited Lifetime Warranty
The Endura Flap® included in your pet door unit is backed by the manufacturer’s Limited Lifetime Warranty covering defects in materials and workmanship under normal use.
Endura Flap® products are designed, engineered, and manufactured in the USA in San Luis Obispo, California.
View full Endura Flap® Warranty details here
Warranty Support
If you believe your Endura Flap® is defective, please contact Valley Pet Door first.
We’ll confirm the issue and coordinate the replacement with the manufacturer if it’s covered under warranty.
New Sliding Glass Door Warranty
If your project includes a new sliding glass door with a built-in pet door unit, the sliding glass door warranty is provided separately by the door manufacturer.
Warranty coverage varies based on the door manufacturer, product, and components selected.
Manufacturer warranties typically cover defects in materials and workmanship and do not include labor, installation, removal, or service costs unless specifically stated by the manufacturer.
How Warranty Claims Work
If you experience an issue with your through-the-glass pet door unit or sliding glass door, please contact Valley Pet Door.
To help us determine the next steps, please provide:
- Your name and contact information
- Proof of purchase
- Photos showing the issue
- A description of the problem
We will help identify the appropriate manufacturer and guide you through the warranty process.
Contact Valley Pet Door
If you have questions about your warranty or need assistance, contact us:
Valley Pet Door
Phone: 661-228-8849
Email: office@valleypetdoor.com